At New York Stoneware, we strive to provide a seamless and efficient shipping experience for our valued customers. Here are the details regarding our shipping process:
1. Handmade: All items are handmade and made-to-order. Please allow up to 3 weeks for production time.
2. Secure Packaging: We take great care in packaging your pottery to ensure its safe arrival. Each item is carefully wrapped and protected to prevent any damage during transit.
3. Tracking Information: Once your order is shipped, we will provide you with a tracking number so you can easily monitor the progress of your package. You can conveniently track your shipment through our website.
4. Domestic and International Shipping: We offer both domestic and international shipping options, so you can enjoy our handcrafted pottery no matter where you are in the world. Please note that international customers may be responsible for any applicable customs fees or import duties.
We want you to be completely satisfied with your purchase from New York Stoneware. If, for any reason, you are not happy with your order, we offer a hassle-free returns policy. Here's what you need to know:
1. 14-Day Return Policy: We accept returns within 14 days of the delivery date. If you wish to return an item, please contact our customer service team to initiate the return process.
2. Unused and in Original Condition: To be eligible for a return, the item must be unused and in its original condition, with all original packaging and tags intact. We kindly ask that you take care to repack the item securely for its return journey.
3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refunds or Exchanges: Once we receive the returned item and verify its condition, we will process your refund or exchange according to your preference. Refunds will be issued to the original payment method used during the purchase.
Please note that custom or personalized orders may not be eligible for return unless there is a manufacturing defect or error on our part.
If you have any further questions or need assistance with shipping or returns, please don't hesitate to reach out to our customer service team. We are here to help and ensure your satisfaction with our products and services.